About the quality problem, return and exchange goods

1. If any quality problem is found within 15 days after receipt of the goods (subject to the date of receipt of the waybill), please contact the after-sales customer service immediately. It will not be accepted after the deadline. The package of the product in question must be kept intact (please bring your own package, do not paste or write directly on the box of the product). Accumulation of more than five kilograms of return, return of freight by our company. Please accumulatively return 5-10 kg by ordinary logistics. Our company will bear and refuse to send expensive Deppon, Jiaji and Tiandi Huayu logistics. If there is any violation of the freight, we will pay for it by ourselves.

2. Please communicate with the after-sale service staff before returning the goods, and fill in the after-sale service form with your cooperation, so that your return can be tracked and dealt with timely.

3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, the goods will not be returned or replaced.

4. For the damaged goods in transportation, we consider it is very troublesome for the customer to directly seek compensation from the logistics company, so our company will take full responsibility, but we must propose and fill in the after-sales service form within 3 days after receiving the goods and register them. If the goods are not damaged in transit within 3 days after receiving the goods, the goods will be received in good condition by default.

5. In the case of sending goods not sold by our company to our company, we reserve the right not to deal with the return and replacement of all goods, and the freight shall be borne by the customer, and the goods shall be returned directly to the customer.

6. The following conditions cannot be exchanged:

A. The returned product packaging is damaged or incomplete, and the product accessories or relevant information is not complete;

B. Repair or refit without authorization;

C. Not used or stored in the normal way;

D goods beyond the period of after-sales service.

E Seasonal products are not refundable after expiration (such as thermal stickers for fans in summer and winter).

7. After-sales service is the most basic service of the company. We are willing to provide good after-sales service for you.

8. As for the above treatment of products with damage and quality problems, if the weight does not reach 5 kg, if the customer wants to return it, the freight shall be paid by themselves.

About return and exchange of unsalable goods

1. If there are unsalable goods within 15 days after receiving the goods (subject to the date of receipt of the waybill), our company will return them. Please contact the after-sales customer service before returning the goods. Please fill in the after-sales service form and put the return details in the returned goods, so as to track your return and get timely treatment.

2. The returned goods shall be packed in good condition (please bring your own package, do not paste or write directly on the outer box of the original factory) to ensure that the package has not been folded and sealed, unused, and does not affect the secondary sales (otherwise, it will not be returned or replaced).

3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, we will not bear the freight.

4. Due to the long time of return and replacement, our company will not return or replace the products that have been removed from the shelves.

If you return the goods without quality problem, we will give you a 20% refund. If our company receives the goods with serious damage, our company will provide the product picture to the customer. According to the degree of use of the received products, our after-sales will negotiate with you to deal with it. The payment will be remitted back to Alipay or into the deposit account.

 Due to the freight difference in Hong Kong, Macao and Taiwan, if any customer needs to return or replace goods, please contact our after-sales customer service first, and both parties shall negotiate to solve the problem.

About logistics