1. Manufacturer supply

  as many customers have the idea of visiting the factory, our company stipulates that old customers can visit the factory unconditionally, and new customers can visit the factory if they place orders of over 1,000, saving both parties' time!

2. About size

the product size is measured manually. Due to factors such as different measuring tools and measuring methods, there will be certain errors. The actual situation shall prevail. Customers with higher requirements can take samples first, order in batches after you are satisfied.

3. About color

our products are taken in kind, and the color is professionally proofread, which is close to the physical tile. Due to the differences in color contrast and color temperature of computer monitors, refund is not supported for reasons such as chromatic aberration. 

4. About customer service

the working hours of the customer service are 8:30 a.m. to 6:00 P.M. if the reply is slow, it may be caused by the peak period of the inquiry. If you are worried, you can click the store to view the contact information and call. 

5. About after-sales service

after shipment (the delivery is deemed to be delivered in the background) refund can only be refunded if the refund is rejected or returned after receiving the goods. Refund is not supported only after shipment, and the return payment will not be refunded. Contact customer service within 7 days after signing for quality problems. It is impossible to judge whether it is caused by human factors within the time limit.

6. About delivery

due to the fluctuation of express delivery price and service problems, the delivery Express may have the problem of irregular replacement. If you need to specify express delivery, please contact customer service before placing an order, and do not accept the remarks to specify express delivery.