this process applies only non-customized products(Customization is subject to the agreement of both parties. By default, it is not a quality problem and cannot be returned or exchanged).

if the quality problem is found within 48 hours after signing, contact customer service to register and handle it. If the quality problem is confirmed, refund/exchange is supported (our company bears the freight).

consumers of Yiwu tongcan Ornament Co., Ltd provide 7-day return service without reason.
No return service is available for products under the following circumstances:
1. Used and artificially damaged goods
2. Quality problems caused by customers themselves
3. Goods received more than 7 days
4. The product list is not sent back, or the reason for return and the quantity of return are not indicated on the product list.
5. The outer packaging, accessories and gifts of the product are defective.
6. Customized products

7. Clearance products

1. Please confirm whether the goods you want to return are returned or not.
2. Contact customer service to register relevant exchange information ( please contact customer service staff for handling)
3. Log in to your 1688 account to select the product and click return. The reason for refund is selected "and the seller has reached an agreement"
4. Return the returned goods to the following address after the refund specialist agrees with your application. ( refuse to receive the payment!)
5. After sending the goods, you need to enter the return page again and click [fill in the logistics information] to fill in the logistics company, logistics order number and contact number.
6. After we receive your returned goods and pass the review (confirm that the accessories are complete without affecting the secondary sales), we will refund you within the specified time.
※ The return you applied for may be rejected because the application method does not comply with relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund progress.

due to the exchange problem, we need to confirm the inventory of the goods, so please contact customer service staff for handling.
On the premise that the customer service personnel confirm that the goods you need to replace are in stock, please cooperate with us to do the following:
1. Contact customer service to register relevant exchange information (color, quantity, exchange address, recipient, contact number, etc.).
2. After receiving the Wangwang message sent by the customer service staff, please send back the exchanged goods and the filled-in return and exchange application form (check the goods to be exchanged) as soon as possible.
※ Friendly reminder: to ensure the timely return of your goods, we recommend that you use regular Express
3. After the goods are sent out, please contact Customer Service again to inform the waybill number of the goods sent back so that we can track the returned goods and operate the exchange for you faster.
4. After the warehouse receives the returned goods and reviews them, it will be sent out as soon as possible. Please check them carefully.
※ Important note:
a) during the whole exchange process, please do not perform any operations on the 1688 system. If you have any questions, please contact our customer service.
B) do not apply for a refund during the replacement process, otherwise the replacement operation will not be carried out.
c) if the goods have not been sent out within seven days after the registration and replacement, we will be deemed to give up the replacement.
d) return and return freight and replacement shipping fee you must bear it yourself.

return address:3/F, Building D, No. 11, Wuyan North Road, xisanli Street, Yiwu city, Zhejiang province zip code:322000
company name: Yiwu tongcan Ornament Co., Ltd.
Recipient: tongcan ornament return group Chen feilan
contact number: 0579 85830578 | 18867969175