[Colan toy contract description] Please read carefully

(1) about how many batches? Mixed Batch supported? Is there an amount limit? How to calculate the freight?

A: All single purchase products can be delivered according to online minimum order quantity. The mixed batch amount is over 50 yuan, and the quantity starts from 3. Alipay transactions are supported! We specify the weight of each product. The system will automatically calculate it when shooting. There may be some errors. If you have any questions, please contact our customer service to modify it in time. If you send logistics, contact our customer service to modify the freight, the logistics freight is paid on arrival.

(2) are the products on the shelves available? What if it is out of stock?

A: All our products are sold in stock, and the products that can be ordered are available on the page. Please feel free to buy them. Due to the large variety of products, the daily shipment volume is relatively large, and some products are out of stock due to their failure to be removed in time. Please understand that we will contact you by phone or Wangwang News.

(3) Can I choose the style or color of the product?

A: regarding the style and color, the distribution is randomly mixed by default. If you have any requirements, please note the style or color. We will try our best to help you match them as required, however, it is inevitable that the color and style are missing. The warehouse will contact you when shipping and inform you to change it to another style. Please forgive me! If you have special requirements, please note like this: what color must I want, if not, do not ship. If there is no such remarks, it will be shipped randomly by default.

(4) I have already paid for it. When will it be shipped? What Express is used? How long will it take to receive the goods?

A: due to the large daily shipment volume, we will deliver the goods in the order of payment within 24 hours after your payment (except special holidays). The delivery time will be related to uncertain factors such as distance weather and different express delivery, our default Express is STO Express. If this express cannot reach the area, please contact us to change it to another express delivery.

(5) What should I do if the product I bought has quality problems?

A: The products of our company are strictly inspected when they leave the factory, so that they can be shipped only when they are good. Generally, if the small toy is not bright and other problems, it is OK to replace the electronics. Due to the long journey, there is damage during transportation, resulting in the lack of functions of the product itself. We will return or refund the product. Please be sure to put the return list in the return, fill in the quality of the return, the Wangwang name of our store, your order number and contact number to facilitate the registration of the warehouse when receiving the goods and better serve you. For other reasons such as poor sales, not as good as expected... and other non-product quality problems, we generally do not provide return or exchange. If you really want to return it, you will be refunded at a 20% discount if the product and packaging are intact without affecting our secondary sales.

(6) are the product pictures and descriptions true?
Answer: More than 98% of the product pictures are self-portraits, which can truly reflect the actual situation of the product itself. However, due to factors such as light and shooting level, there may be slight differences between the pictures and objects. The specifications and sizes of the product are measured according to the actual maximum size (longest, widest, highest) of the product. If the requirements are strict, you can contact our customer service to watch the physical video.

(7) I don't have Alipay, what should I do?

A: We recommend that you use Alipay, which is safe for payment and convenient for future shopping. It is really inconvenient to accept bank remittance. Please contact us before remittance to explain bank remittance, which is convenient for us to receive the payment to verify that the goods will be shipped as soon as possible. After remittance, please contact us through Wangwang or mobile phone, we will arrange shipment after checking the payment for goods.