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[About return and exchange]]
1. For goods under 300 yuan, please check the quantity with the personnel of the transportation company face to face when receiving the goods. If there is any missing, please sign and confirm by the personnel of the transportation company, and we will find the delivery company to compensate, and compensate for your missing parts.
2. For goods over 300 yuan, please inform us of your missing quantity within 24 hours after signing. We will cooperate with you to verify the quantity and try our best to help you solve the problem. If you do not count or inform us of the missing quantity in time, the quantity will be deemed to be correct. In addition, due to the large daily shipments, each item may be shipped out at any time. If the goods are not delivered due to insufficient inventory, we will refund you or send them together when ordering next time, but it is no longer reissued separately.
[Damage]: the responsibility for damage caused by transportation will not be borne by our company (we recommend that you choose insured logistics such as Debon, Jiaji and Tiandi Huayu). However, we have the obligation to make every effort to help customers solve this problem. Our company will use better carton packaging, padded buffer, compact stacking and other methods to avoid the occurrence of damage incidents. Please check the quantity and appearance of the goods with The Courier (this is your right). If the quantity is incorrect or the appearance is damaged, please sign and confirm by courier.
Problem
1. The courier refused to open the inspection together. Solution: you must take the express delivery order after signing, and return it to the Courier after checking.
2. The courier refused to sign to confirm the missing quantity. Solution: you can write down his phone number and name.
Please read the above carefully, which is very important to you. If you cannot do the above actions, we will be very sorry for the problems and we cannot do anything.
[About exchange]: return and exchange conditions-the quality problem of the product itself leads to the lack of proper functions of the product itself. We will return or refund the product, please be sure to return 3-5 kilograms or 100 yuan in total, send plain mail or ordinary logistics, refuse express delivery to pay, Debang, Jiaji, Tiandi Huayu and other brand logistics, return list is placed in the return, the reason for the goods. (Most of the problems can be fixed by your own simple operation). For other reasons such as poor sales, not as good as expected... and other non-product quality problems, we generally do not provide return or exchange. If you really want to return the goods at a discount based on the length of time when the products and packaging are intact, the freight will not be discounted within 24 hours, 20% off within 7 days, and 20% off for all products over 7 days.
[About product quality]: all products will pass multiple inspections during production, after delivery, before delivery, etc., and will be shipped only after they are completely qualified. However, various uncertain factors will lead to the loss of product functions, our company can only guarantee the qualified rate of 98%, and 2% is exempt from liability.
[Pictures and objects]: More than 90% of the product pictures are self-portraits, which can truly reflect the reality of the product itself, but due to light, factors such as shooting level may cause slight differences between pictures and objects. Due to market changes and other factors, the factory may adjust the color and packaging method of products and outer packages. Please refer to the actual situation. Other hot-selling products are basically copied to the official website pictures, therefore, there must be some details or color difference. If you have strict requirements, you can contact our customer service to have a look at the physical video.
[Other instructions]: what we do is not fine products, not crafts, not artworks, not electrical appliances, ordinary small commodities, perfectionists or those who have strict requirements on products, please turn around, elegant detour.
[About transportation] transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions, etc. The estimated transportation time between us and you is for reference only and is not used as the content of the contract, it is not used as a reason for returning goods.
Please read the above terms carefully and take effect from the time of ordering. If you have any objection, please confirm with our staff before ordering.